Me vs ADT for $8,010.15
The archive of a real consumer demand, told one clause and one post at a time.
Me vs. ADT for $8,010.15
Intro:
This is the story of how a broken alarm panel, a questionable contract, and ridiculousness from ADT led me to send a formal demand letter for $8,010.15. It’s also a story about accountability—and what happens when a regular customer chooses to stand up for themselves.
I’ve been telling the story one tweet at a time on X (Twitter). But I’m building a full narrative here as a backup, archive—and eventually, maybe a book.
(This post covers the story through Tweet 10, posted on May 26, 2025. Daily updates continue on X @TimeForUs_org, and this archive will be updated periodically to reflect new developments.)
📌 Pinned Tweet
On May 16, 2025, I mailed ADT a demand letter for $8,010.15. We’re going to find out together what happens when someone holds a big company accountable.
#TimeForUs
[Image: @TimeForUs_org Pinned Tweet]
1/
If they had just fixed it back in March, I’d still be their customer—quietly paying them every month to do next to nothing. But they didn’t. And my alarm system hasn’t worked right since.
#TimeForUs
2/
Honestly? I was never supposed to be ADT’s customer. I agreed to a contract with Northstar. It was ADT’s choice to assume the terms of that contract.
#TimeForUs #CustomerRights
3/
On May 8, I agreed to extend my service for another 3 years. Less than 36 hours later, we couldn’t agree on whether my alarm system was even functioning. I exercised my cancellation rights within the permitted window.
#TimeForUs #KnowYourRights
4/
This had to be the right story to tell. The company had to act in a way where the consequences were real. And those consequences had to translate—into time, into money, into something a court would take seriously.
#TimeForUs #TimeIsValue
5/
Why $8,010.15? Here’s how we got there. Some of it is billing. Some of it is breach. Some of it is business practice. All of it is backed up by documentation and Texas law.
#TimeForUs #TexasLaw
[Image: TimeForUs_org Tweet]
6/
This is the original bill of materials. It includes my alarm panel, listed at $950. It’s the failure of this panel that led to everything else.
#TimeForUs #TexasLaw
📎
[Image: Tweet 6 w/ original BoM]
7/
Checked the mailbox. No green card. Decided to check the tracking—and there it was 🙂 USPS says the letter was delivered to ADT in Boca Raton on May 19.
#TimeForUs #TexasLaw
📎
[Image: Tweet 7 w/ USPS Delivery Confirmation]
8/
Some people said the panel wasn’t worth $950. Maybe so. But that was the value placed on it when we signed. The contract said they’d “provide a replacement for any defective part without charge.” They didn’t.
#TimeForUs #TexasLaw
📎
[Image: Warranty Clause]
9/
When I renewed in 2020, the monthly rate was $40.82. It was locked in for 42 months—and set to renew unless I opted out. No activation fee. No gotchas. Just the deal.
#TimeForUs #TexasLaw
📎 [Image: Tweet 9 w/ Monthly Rate x42]
10/
If we take this contract at face value, it locked in a fixed rate for 42 months—and renewed unless I canceled. I never did. So one could argue the same terms still apply. But after everything? I’d also ask: was any of this ever valid?
#TimeForUs #TexasLaw
📎
[Image: Renewal Clause]
What’s Next
Every day, I post a new update on X—screenshots, contract clauses, delivery proof, and more. This isn’t just about fighting a company for $8,000. It’s about what happens when someone decides to make their time matter.
My current plan is to bring this archive closer to real-time, and then use bundled posts like this to catch Substack up in stages. I may also start sharing additional reflections or behind-the-scenes context here that don’t make it to X.
Follow here—or @TimeForUs_org on X—for each chapter as it unfolds.
6/5/2025 - The story continues in Part 2/:
